Frequently Asked Questions (FAQs)

1. What is Preloved By Kelly?
Preloved By Kelly Hoppen is an exclusive online marketplace curated by renowned interior designer Kelly Hoppen herself. It offers a unique collection of preloved furniture, décor, and accessories, personally selected by Kelly.

2. Are the items on Preloved authentic and in good condition?
- Yes, every item featured on Preloved is carefully vetted by our team to ensure authenticity and quality. We take pride in offering only well-preserved and genuine pieces.

3. Can I trust the condition descriptions of the items?
- Absolutely. We provide accurate and detailed descriptions of each item's condition, including any imperfections or signs of wear. You can trust our transparency in representing the items.

4. How often is new inventory added to the website?
- New items are added regularly to the Preloved website. We recommend visiting the site frequently or subscribing to our newsletter to stay updated on the latest arrivals.

5. What payment methods are accepted on Preloved?
- We accept various secure payment methods, including all major credit cards, debit cards, and PayPal, to ensure a seamless shopping experience.

6. Do you offer international shipping?
- Yes, we offer international shipping to many countries. During the checkout process, you can select your preferred shipping destination, and the shipping cost will be calculated accordingly.

7. Can I return an item if I'm not satisfied?
- While we strive to provide accurate descriptions and images of each item, we understand that preferences may vary. Please review our Returns and Refunds Policy for detailed information on returning items.

8. How do I contact customer support if I have questions or concerns?
- You can reach our dedicated customer support team by emailing, by visiting the "Contact Us" page or using the Live Chat feature on our website. We're here to assist you with any inquiries or issues you may have.

9. Are the items on Preloved eco-friendly?
- Many of the preloved items on our website promote sustainability by giving previously owned pieces a second life. You can contribute to a more sustainable future by choosing preloved items for your home.

10. Do you offer any discounts or promotions?
- We occasionally run special promotions and discounts. To stay informed about these offers, sign up for our newsletter and follow us on social media.